Ethical
Deliivery
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Ethical
Deliivery
• An eco-friendly last mile delivery service.

• Our green fleet is made up of cargo bikes and electric vehicles for the lowest possible carbon footprint.

• A unique, fast and sustainable logistics network made up of urban hubs in major cities in France.

• An HR policy that favors employees over subcontracting, a hiring policy based on equal opportunities and processing of applications, regardless of the geographic, social or economic origin of the applicante.

Logistics solutions We ensure the collection of your goods on your platforms or those of your suppliers to our warehouse. Your parcels are then sorted and shipped by destination. We can organize a truck ride to our urban hubs where your goods are dispatched to routes optimized to be delivered to end customers in electric vehicles.

Our commitments

Zero carbone emissions logistics has been in our DNA since 2016. We work in partnership with innovative companies who support us towards the objective we have set for ourselves, which is to revolutionize urban transport by exclusively using clean vehicles in our logistics deployments. Eco-friendly delivery is a huge issue in urban areas.

Miist guarantees safety at work, the promotion and development of skills as well as well-being and recognition in the workplace.

The individual person is at the centre of our activities. Respect for commitments (deadlines, quality, people) is present at each stage of the process to better support your development.

All our vehicles are electric. In addition, we reduce environmental impact thanks to our City-Hub network created for optimized logistics and local transport.

Customer satisfaction is our priority. This involves respecting commitments in terms of delivery rate (99%), on-time delivery (95%) and human support with a dedicated after-sales service team to answer your questions and customer requests.

A successful customer experience is our goal. Our engineers have developed a digital platform offering a simple and fast last mile customer experience: booking an express or scheduled delivery in 1 click, tracking the courier in real time via the platform or a tracked link received by SMS, personalized alerts or still automatic reprogramming. In addition to the tracking deliveries, our TMS (transport management software) allows us to optimize routes (routes and assignment of delivery people) and thus reduce our customers’ transport budget and carbone emissions for the planet.

In a recent IFOP survey on Premium delivery services, 78% feel an interest in green delivery and 73% of them think it improves the image of the merchant. Nearly a quarter are even willing to pay more to be delivered by green vehicles.
On the other hand, many urban areas are preparing to establish an Low Emission Zone (LEZ). Here is the map of the deployment of LEZs in France in the years to come. Access to almost all major cities will become more and more difficult, or even exclusively by soft mobility.
Thus, in terms of soft mobility, we are developing our own cargo bike models in a factory in Portugal, by implementing all the improvement techniques (robustness, payload) that our field teams provide to us.
Finally, today’s consumers are more mobile and less patient. They trust brands that use cutting-edge innovation and improve their customer experience. We are therefore constantly innovating, both in terms of the functionalities of our transport tools (TMS, WMS) and in the organization of our Transport and Support teams in order to best meet their requirements.

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Our assets The 4 key reasons why our customers choose us. #01 #02 #03 #04 Ethical
delivery
Global logistics
solution
On-demand
delivery
Service
reliability
Eco-friendly delivery made
ecologically and locally by salaried
couriers recruited in inclusion.
Double skill in Logistics (Cross
Docking) & Transport (First / Middle /
Last Mile).
Simple and fast customer experience
thanks to a digital platform: delivery in
1 click, express/scheduled, dry/fresh
goods with real-time tracking.
Compliance with customer
commitments in terms of delivery
rate (99%), on-time delivery
(95%) and human support (dedicated after-sales service team).

Geographical presence We deliver to a large part of French territory and soon Europe.

Our areas of expertise Among the many sectors that we deliver, here are our 4 areas of expertise. Retail &
Luxury
E-Commerce Fashion Gastronomy Ship from store or from
our hubs in urban areas.
Ship from warehouses
or from our hubs.
Logistics and ship from
store or from our hubs.
Transport of temperature
controlled goods.

Contact-us

48, rue René Clair – 75018 Paris



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